Senior Quality Assurance & Quality Control Officer

Company: FRESHENING INDUSTRIES PTE. LTD.

Position: Senior Quality Assurance & Quality Control Officer

Location: LOYANG INDUSTRIAL ESTATE, 53 LOYANG DRIVE 508957

Employment Type: Full Time

Experience Required: 2 years

Salary: $3,000 to $4,200 Monthly

Responsibilities:

1. Represent QA/QC department in 2G Management Meetings or other meetings required by Directors.
2. Create and maintain standard operating procedures (SOPs), protocols, guidelines that ensure consistency and efficiency throughout the QA cycle.
3. Act as Committee for all ISO audits.
4. Supervise and manage QA/QC team and interns.
5. Conduct physico-chemical and microbiological tests for Chemicals and Incoming Paper.
6. Liaise with suppliers and third-party agencies.
7. Provide technical support to the sales and marketing team regarding product specifications, sample requirements & others.
8. Document methods in SOPs and production records, quality assurance activities with internal reporting and audits.
9. Review and compile documents for Audits (Batch Record: Prod sheet, Quality control test Reports; FG and RM Reports, Mixing records).
10. Ensure timely calibration program of equipment (mechanical and lab instruments, weighing scales, and test weights).
11. Assist in compounding and mixing when Mixer Operator is on leave.
12. Liaise with Overseas factory (China and Indonesia) to ensure that product or service meets specified requirements.
13. Review method validation study reports, ensure proper documentation of findings, and assist in approval or re-validation recommendations.
14. Investigate validation failures or deviations, identify CAPA, and ensure implementation.
15. Identify risks in testing methods, implement mitigation strategies, and ensure data integrity during validation to maintain accuracy, reproducibility, and regulatory compliance.
16. Review and approve method validation documentation, ensuring accuracy, completeness, and compliance with quality standards.
17. Provide training on method validation processes and best practices, and support Production, QC, and R&D teams in executing protocols and analyzing data accurately.
18. Any other area of responsibilities that the company deems necessary.

Quality Control:

1. Manage product complaints or non-conformances; thoroughly investigate process failure, determine the root cause, and take prompt corrective actions.
2. Conduct physical, physico-chemical tests, and microbial analysis of finished products.
3. Track the materials (chemicals and fragrance) that are present in the chemical room and know whether additional supplies need to be ordered.
4. Calibrate all equipment for in-house verification (e.g., pH meter, weighing scale) and arrange external calibration with external parties.
5. Train new production operators in quality control.
6. Any other area of responsibilities that the company deems necessary.

Liaise with Suppliers (Services):

1. DI Water System Maintenance (Requirements: According to Contract): Loop Sterilization, UV-Lamp etc.
2. Complete Water Quality Testing (annual) by External Lab.
3. Monitor the consumable supplies from different suppliers for DI Water (Column, filters, gauges).
4. Wet Wipes Monthly External Microbial testing.
5. Monitor the annual cleanroom Certification.
6. External Calibration of Equipment.
7. Any other area of responsibilities that the company deems necessary.

Product Technical Support:

1. Support Export Sales and Marketing for preparation of documentation for regulatory use (COA, Ingredient’s list, FG and RM spec etc).
2. Collaborate with development, QC, and regulatory teams to plan, execute, and review method validation protocols, ensuring compliance with applicable guidelines (e.g., ICH, FDA, EMA) and company procedures.
3. Support the process validation in the manufacturing of the product.
4. Any other area of responsibilities that the company deems necessary.

About the Company:

Established in 1994, the company pioneered the concept of manufacturing premium-grade individually packaged wet paper towels. With a keen sense of the increasingly sophisticated tastes and demands of the average consumer, the company started the trend of producing accessible and convenient hygiene wipes. Having established a presence in the market 18 years later and with 5,000 foodservice establishments to its name, the company is now the leading wet towel producer as well as a key provider of hygiene and food-service products in the region.

Today, Freshening products can be found in over 33 countries. Among its diverse loyal base of customers includes those in industries such as major airlines, global food chains, hotel conglomerates, international cruise liners, and prominent hospital groups.