Senior QA Specialist

This is an IT support group
Singapore
SGD 80,000 - 100,000
Job description

Industry: Shipping Services Industry

Location: West

Working Hours: Monday Friday, Office Hours

Good Remuneration Package

Process Management:

  • Work with respective departments (Process Owner) to ensure that the overall process for the Company is efficient and effective.
  • Manage process documentation flows to ensure that the processes for all departments are fully documented.
  • Be the subject matter expert for business systems (AX, Cloud, etc.) and collaborate with IT to work on changes for system improvements.
  • Be the neutral party in investigating and documenting the root cause of customer complaints and disputes.
  • Manage the documentation of customer complaint reports to clearly document the root cause and corresponding improvement plan to address the root cause.
  • Follow through and ensure effective implementation of changes to the improvement required by respective departments in solving issues identified.
  • Be the neutral party in reviewing the issue and solution of improvement areas raised by respective departments in Improvement Potential System.
  • Lead process re-engineering to reduce turnaround time for end-to-end processes and improve customer experience.

Quality Assurance:

  • Developing, implementing, and maintaining quality management systems based on ISO standards - ISO 9001, ISO 14001, ISO 45001, and ISO 22000.
  • Conduct regular audits to identify areas for improvement, non-conformities, and opportunities for enhancing quality processes.
  • Stay up-to-date with the latest developments in ISO certifications, as well as industry best practices, and incorporate them into the quality management system.
  • Lead the preparation of audits by external certification bodies, ensuring all necessary documentation is in place and readily accessible.
  • Represent the company in quality-related matters with external stakeholders, including customers and regulatory bodies.

Requirements:

  • Bachelor's degree in a relevant field (Quality Management, Business Management, Business Process Management, etc.); Advanced Diploma or certifications (e.g., Six Sigma, CQE) are a plus.
  • Minimum of 3-5 years of experience in business process management and quality control, with primary focus on business process management.
  • Strong understanding of business process management aspects.
  • Strong understanding of ISO 9001, ISO 14001, ISO 45001, and ISO 22000 Standards, with the ability to interpret and implement their requirements effectively.
  • Proven experience in managing quality control, driving continuous improvement initiatives, and fostering a culture of quality excellence.
  • Proficiency in quality control methodologies and root cause analysis techniques.
  • Familiarity with quality management software and tools.

Please send your updated CV to Jingyee.lim@peopleprofilers.com

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Lim Jing Yee, Lena

EA Registration No.: R1872533

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Tel: 6950 9755

JOBID: QVRY98X6

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