Senior Project Manager

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Infrastructure Project Manager who will be responsible for managing and implementing Infrastructure-based projects with quality, within scope, and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. The Infrastructure Project Manager is also responsible for project administration, resource scheduling, project financial health monitoring, risk/issue management, and quality assurance.

What will you do?

Project & Service Management

• Lead, deliver, and maintain projects within time, scope, and cost.
• Ensure project delivery quality.
• Plan & establish project schedules, quality plans, budgets, and communication and risk management plans.
• Manage issues arising out of scope definition and disputes that impact scope, schedule & cost.
• Manage issues arising from the integration of various components of the project, e.g., hardware, software installation, testing, business process review, redesign, application development, migration, and data conversion.
• Experience in Deployments is mandatory.
• Manage project financials, ensuring project cost/revenue forecasts are done accurately.
• Oversee the implementation of the project concerning schedules, budget, manpower & quality.
• Resolve project overrun issues.
• Track project progress and report to Senior Management and Customers.
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage.
• Lead the project and service team on smooth project transition to operation in accordance with customer requirements and processes.
• Manage project operation and ensure service levels are maintained without financial penalties and security incidents due to negligence or lack of awareness.

Customer/Vendor/Stakeholder Management

• Work in collaboration with contracts and subcontractors.
• Effectively engage stakeholders in project decisions and execution.
• Build long-term customer relationships by anticipating and exceeding customer expectations.
• Negotiate with customers on change control mechanisms to meet schedules and prioritize changes based on business needs.
• Strong customer-service orientation.
• Stakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.
• Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.
• Experience in managing government-approved vendors and contractors.
• Understanding of procurement processes and contract management within the public sector.

Technical Skills

• Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware, and VPNs.
• Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.
• Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.
• Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.
• Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.
• Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.
• Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.
• ITIL Framework: Familiarity with ITIL principles for service management.
• Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation.

Qualifications and Experience:

• Project Management Experience: The candidate should ideally have experience managing public sector projects in Singapore and possess a valid active project management certificate (e.g., PMP, CITPM).
• Understanding of IT Infrastructure: Familiarity with IT infrastructure components such as WAN, LAN, Internet, Voice, Video services, and structured cabling.
• Teamwork and Leadership: Strong teamwork, leadership, issue resolution, and negotiation skills.
• Communication Skills: Excellent communication skills, especially when working across remote teams.
• Adaptability: Ability to thrive under pressure, handle multiple projects, and adapt to a dynamic environment.
• Quick Learner: Proven ability to think critically and quickly learn new technologies.
• Familiar with government regulations, security standards, and compliance requirements specific to Singapore.
• Knowledge of data protection laws (such as the Personal Data Protection Act) and cybersecurity guidelines.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, growing our people, and creating our future.

Together, we make the extraordinary happen.