Senior Program Manager - Delivery Excellence Expert

Senior Program Manager - Delivery Excellence Expert

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Responsibilities & Tasks
The Senior Program Manager- Delivery Excellence Expert provides subject matter expertise and leadership around standardization and consistency to the service delivery organization and the broader SAP ecosystem in ensuring sustainable business growth and long-term customer success.

• Understands business challenges, pain points and the related impacts for the service delivery organization quickly.
• Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer.
• Be the Transformation Partner for the CIO (or other CxO business transformation sponsor at customer’s), driving architecture effectiveness.
• Analyzes stakeholder as-is situation with high level of complexity, and can propose and recommend improvement options.
• Possesses a deep understanding of goals, key performance indicators and processes for the service delivery organization.
• Leads the execution of action plans for the resolution of stakeholder needs Business Support.
• Establishes trusted relationship with internal and external stakeholders.
• Drives active cross-functional partnerships and frameworks to enable efficient execution (across the service delivery organization and beyond).
• Based on their Delivery Excellence role, owns the planning and execution of activities in area of responsibility for the role.
• Coordinates the activities of others, leads internal initiatives or programs.
• Proposes process and/or tool innovations or updates to continuously improve the organizations operations.
• Represents services delivery in cross initiatives.
• Based on their Delivery Excellence role, owns the reporting of status and deliverables, accomplishments and value to the stakeholders involved.
• Acts as a key contact for the business and trusted advisor on the assigned area of responsibility.
• Supports development, alignment and execution of organizational strategy Continuous Improvement.
• Leverages existing channels to provide input to the SAP organization to optimize internal and external offerings.
• Provides feedback to processes and highlights improvement potential for SAP engagements.
• Leads or champions the execution of strategic initiatives to enhance the quality of delivery and customer experience.

Experience & Educational Requirements
This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customer. Thus, a senior professional with an entrepreneurial mindset and business acumen is needed for this challenging role.

• Entrepreneurial mindset with strong customer focus and empathy for customer situation.
• Strong knowledge of SAP's Digital Transformation Strategy and our Service offerings.
• Experience in 1 or more industries and the industry the customer belongs to (core processes and trends of the industry).
• Strong knowledge of the strategic and operational issues of engagement management, program management and project management.
• Ability in managing internal and external client expectations on program requirements and deliverables.
• Advanced proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management.
• Strong knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management.
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.
• Leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers and team members.
• Liaison and consultative skills: negotiating skills within a context of political sensitivity and conflicting interests.
• Ability to deal with conflicts and contribute to their solution.
• Strong writing, communication, and meeting facilitation skills.
• Have knowledge / understanding of - SAP Solution Portfolio, SAP Rise Methodology, Cloud & Clean Core Strategy, SAP Lean IX, Signavio and Cloud ALM & SAP Business AI.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 399567 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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