Senior Product Specialist

The role is responsible for executing sales activities independently, conducting application training services, building relationship with key stakeholders, managing the assigned product portfolio and achieving/ exceeding annual sales quota.

Duties and Responsibilities

• Provide pre- and post-sales product presentation & demonstration that cater to different stakeholders.
• Develop and execute the user in-service training, user competency test on the proper use and daily inspection of Infection Control equipment & consumables.
• Provide sales and demonstration to the existing accounts and acquire new customers in assigned territory.
• Plan and provide onsite support for equipment & consumables trials in hospitals.
• Promote and educate customers on Infection Control Consumables i.e. indicators, chemicals.
• Provide clinical application troubleshooting of equipment & consumables.
• Gather and provide feedback on customer needs, market trends, competitor activities, and gather insights to develop effective sales strategies.
• Engage different stakeholders (MOHH appointed main con/architect/consultant, Hospital User/Infection Control/FME) from CSSD workflow planning/layout design, equipment throughout/ utility calculation, equipment configuration and M&E requirements, consumables consumption, project planning, implementation, operational acceptance test, user acceptance test, handover, and defect liability period (DLP, warranty).
• Manage project sales cycle from sales funnel building to completion of installation with close collaboration from service and project team.
• Promote the use of Infection Control Equipment & Consumables through workshops, congress, forum, roadshows, and other promotional activities.
• Establish & develop rapport with KOL in respective business areas.
• Assist in preparing sales cost sheet, quotation, tender documents and support technical discussions/negotiations.
• Collaborate with different functional teams internally to improve customer experience and satisfaction.
• Keep abreast with the industry trends and regulations affecting CSSD operations and equipment.
• Strictly adhere to company’s ethic & compliance guidelines.
• Perform all other duties assigned by the Company and/or Manager.

Requirements

• Bachelor’s degree in Biomedical Engineering, Biomedical Sciences or a related field.
• At least 4 -5 years of working experience in relevant field.
• Prior sales or project management experience in Infection Control Equipment for CSSD will be an advantage.
• Strong problem-solving and analytical skills and ability to work independently
• Excellent in presentation, communication and interpersonal skills.
• Excellent in reading of hospital building construction drawing, as-built drawing in AutoCAD and schematic of medical device/ equipment/ system will be an advantage.
• Strong team player with proactive and positive attitude.
• Proficiency in MS Office applications (Word, Powerpoint, Excel, Project)