Senior Product Manager, Product Management Practice #GovTechForPublicGood

What the role is

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

What you will be working on:

The candidate should be passionate about creating impact with technology. The mission of the job is to drive high value digital products across the Singapore Government. This will involve applying product management principles to design policies/mechanisms (your “product”) to effect behavioural change, or make direct interventions to solve problems, harness opportunities or clear barriers. Given the dual policy and product nature of the job, the candidate will work at the cross-section between technology policy and product management/engineering/design.

Within GovTech, the candidate will help to form the overall product vision/strategy for GovTech by ensuring that GovTech’s products fulfil national priorities, opportunities, and problem spaces across the Singapore Government. The candidate will then support the creation of policies, mechanisms, and interventions to carry out this product vision/strategy with optimal resource allocation, such that GovTech continues to fulfil its mission of delivering products with maximum value.

The candidate will serve as GovTech’s thought leader in product management practices, supporting the uplifting of product management capabilities of product teams across GovTech through system-wide interventions, and providing guidance and mentorship to teams on product direction or strategy.

The above may include policy or resourcing framework adjustments, cross-team negotiations, or effecting change management; the candidate should be comfortable handling these areas.

Across Whole-of-Government, the candidate will also help to shape and implement WOG policies to drive product excellence across WOG, e.g. reviewing funding processes, encouraging greater innovation, and encouraging pivots. Where problems that hinder product excellence are identified, the candidate will also be expected to directly intervene in some key problem spaces, to quickly harness new opportunities or clear barriers. These may involve legal regulations, policy issues, resourcing frameworks, or cross-agency negotiations.

Key Responsibilities:

• Help to plan and execute policies, strategies, and roadmaps to drive optimal resource allocation within GovTech to solve national priority problems.
• Help to plan and execute policies, strategies, and roadmaps to drive better product outcomes and better product development practices within Government agencies.
• Serve as GovTech and WOG’s thought leader in product management practices.

Key skills candidate can develop in this role:

• Product policy, especially in the Government context, e.g. consolidation vs proliferation of services;
• Product management, guiding and pushing the growth of digital products, alignment to management vision;
• Stakeholder engagement, working across multiple agencies, management of conflicts;
• Understanding of Government ICT landscape.

What we are looking for:

Skills:

• Technical knowledge in product management, including discerning realistic technical requirements and setting the right outcome metrics.
• User experience (UX) capabilities, including defining clear problem statements and devising user-centric solutions based on ground truth (often through user interviews).
• Stakeholder and team management experience, including pushing for product adoption and managing squads to effectively deliver products.

Culture:

• Strong work ethic in taking ownership and accountability to solve the problem.
• Willingness to try new approaches, fail and improve, and try again.
• Biased towards action and not afraid to challenge the status quo.
• A desire to learn and continuously improve.
• Resourceful; ability to work independently to get things done in a fast-paced environment.

Optional requirements: the ideal candidate will also have:

• Willingness to deal with ambiguity.
• Knowledge of cybersecurity is a plus.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.