Senior Product Manager, Content Management

Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans and our internal tools. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

Based in Singapore, the Senior Product Manager, Content Management will report to the Director of Product Management. We are looking for a motivated team player to execute and scale Viki’s content management strategy.

Responsibilities:

• Responsible for the product ownership of designing and delivering an efficient, scalable content management platform for our internal operations teams from developing a product strategy, roadmap, and execution across the product development lifecycle to deliver business impact.
• Own and drive the entire product feature lifecycle, from conception to launch, KPI ownership along with post-launch analysis and continuous improvements.
• Partner with key stakeholders across the business and engineering to identify and prioritize major problems and opportunities to build an aligned roadmap.
• Mentor and coach junior product managers, providing guidance, best practices, and fostering a collaborative workplace.
• Develop clear product specifications, detailed user stories, success metrics, and go-to-market plan with key business stakeholders, breaking down large problem spaces into a series of smaller problem hypotheses for rapid execution.
• Balancing feature delivery and product quality bug/incident fixes. Partnering with the engineering team in sprint planning and managing development milestone tracking, production rollout, and post-production support.

Qualifications:

• Bachelor’s degree in Information System, Computer Science, Business or equivalent.
• Minimum of 8 years of Product Management experience and has demonstrated strong logical and product thinking across product management and software development lifecycles. Content management system design and leading internal stakeholders experiences preferred.
• Experience in crafting clear product requirements and collaborating with UX designers to develop wireframes and mock-ups effectively to support business requirements.
• Exceptional attention to detail and organization skills with strong oral and written communication skills to interact and influence both business and engineering stakeholders.
• Proven track record of solving complex problems and delivering successful products through agile approach that consistently exceeding user expectations.
• Self-starter mentality with ability to manage multiple projects in a diverse working environment.
• Experience building internal systems with 3rd party SaaS integrations is preferred.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.