Senior Operations Support Executive

Working Location: Senja Care Home

The Senior Operations Support Executive (OSE)/Assistant Manager (AM) assists in nonclinical administration and support operations to manage the Care Home facilities and a team to run daily administrative, operational, logistics, maintenance, safety, and security activities required to deliver the required resident services to the healthcare team and residents of the Care Home. The Senior OSE/AM supports the Centre Director/Manager and Chief Operating Officer (COO) in managing the various support operational services, as described in the next section, in an effective and efficient manner in accordance with stipulated service level standards.

Key Responsibilities:

• Deliver all support services of the Care Home and maintain targeted performance standards.
• Plan, coordinate and manage the various operational support services in providing day-to-day operations & administration, procurement & logistics support, cleaning, maintenance, safety, and security services.
• Assist in supporting facilities management, food provision, laundry services, equipment maintenance, logistics, fire safety requirements, general administration support, provision of transport arrangements, and procurement of equipment and services.
• Work with and manage the outsourced vendors and ensure that their performance is up to stipulated service standards.
• Assist the CM to supervise and work closely with the following staff:

1. Facility Assistants and/or outsourced vendors to ensure the cleanliness of the general and common areas of the Care Home premises.
2. Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures, and equipment in the Care Home premises.
3. Security staff or outsourced vendors to ensure physical security of the Care Home premises.
4. Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding, and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen.
5. Healthcare/Facility Assistants or outsourced food vendors to ensure kitchen cleanliness and the safe and proper management and handling of food in the kitchen.
6. Handyman to ensure simple defects are rectified properly, safely, and in a timely manner.
7. OAA/MSW/Finance Exec/CCR Exec to attend to internal/external customers’ enquiries and feedback.
8. OAA to provide general administration including stationary supplies and office administration support.
9. Relevant staff on workplace safety and fire safety requirements to ensure compliance with organization and national requirements.

Requirements:

• Degree. Candidates with Diploma can be considered if previously equipped with more than 3 years relevant operations and corporate experience performing similar functions.
• Knowledge of security operations, facility management, fire safety, and workplace health and safety.
• Applicants for the AM position should also have corporate experience in managing budgets, managing teams, preparing and making PowerPoint presentations, using Excel for data management and analysis, preparing reports, and developing tender documents (including specifications and evaluation criteria).
• Applicants for the AM position should be confident in their writing ability.
• Proficient in Microsoft Office applications.
• Meticulous with an eye for detail.
• Good communication skills and able to work with others.