SEnior Operations Executive (Home Medical)

Senior Operations Executive (Home Medical)

Job Description:

Oversees the Home Medical (HM) service operations to optimize utilization and care outcomes, including:

1. Coordinate recruitment process for new Doctors, oversee routine contractual review and evaluation process.
2. Manage home medical daily schedule, lab test ordering, and receipt management.
3. Administer scheduling software system for HM.
4. Manage feedback and complaints relating to HM.
5. Plan, monitor, and analyze Doctors' schedule and utilization. Forecast future demand for home medical services.
6. Process Doctors' fee payment.
7. Perform timely and proper record keeping of doctors' personal documents, e.g., SMC practicing cert, BCLS, and Medical malpractice insurance.
8. Manage on-boarding process for new Doctors.
9. Lead Home Medical Operations Team and ensure proper coverage in their absence.

2. Oversee and plan schedule and engagement of Medical Advisor for multi-disciplinary reviews, home visit audits, and meetings.

3. Organise and manage Continuing Professional Events (CPE), e.g., coordination with speakers, publicity, attendance, online meeting platform, and feedback.

4. Coordinate and manage secretariat/research support development of Care Pathways, including managing of conferences, events, etc.

5. Manage contracts relating to home care services, e.g., Service Level Agreement, Memorandum of Understanding.

6. Manage accreditation and licensing requirements by AIC/MOH for operation of home medical services, e.g., Healthcare Services Act (HCSA) licensing, accreditation under the Medisave scheme.

7. Provide administrative support for centre-based services.

9. Oversee severe disability assessment work process.

10. Support TeleHealth work processes.

11. Any other tasks assigned by the reporting officer.

Qualifications

• Degree in business administration, Biomedical Science, or healthcare-related domain. Experience in operations project management or healthcare setting is helpful.
• Excellent interpersonal and communication skills.
• Analytical thinking skills and able to deliver outcomes in a timely manner.
• Ability to take initiative, manage stakeholders, multi-task, and work independently in a fast-paced environment.

Job ID: QY9856W5

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to gesse.tan@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd