Senior Operations Executive / Assistant Operations Manager

You will be part of the Denticare HQ team supporting the operations for a chain of dental clinics island-wide. Your role is to ensure the smooth daily operations of the clinics and assist with any issues that may arise. You will also be involved in planning and implementing new initiatives, which includes setting up of new clinics, new services, improving current work processes, etc.

Main Responsibilities

• Feedback Management
  • Manage patient enquiries and feedback
  • Collaborate with stakeholders to resolve feedback, including communication with doctors and staff
  • Assist in drafting written replies as needed
  • Ensure clinic staff comply with service standards
• Facilities Management
  • Oversee clinic facilities by coordinating with contractors and vendors
  • Respond to faults and liaise with external vendors for rectification
  • Support renovation works for new and existing clinics
  • Maintain administration and documentation for maintenance works and projects
• IT Systems
  • Address user queries and provide support for incident resolution
  • Train staff on applications and new enhancements
  • Manage application vendors, coordinating vendor management activities and ensuring adherence to company policies
• Dental Implant Inventory Management
  • Manage requests, procurement, and invoicing for dental lab and implant purchases
  • Ensure accurate expense allocation for dental lab and implants
  • Ensure timely delivery and accurate accounting of implant stock
• Mobile Dental Clinic (MDC)
  • Plan and coordinate MDC activities, including logistics and service setup
  • Assist with administrative tasks related to MDC, including record keeping
  • Schedule deployments and meetings, conduct site recces, and manage client expectations
• Others
  • Assist the manager with process improvement initiatives and ad-hoc administrative tasks
  • Undertake additional duties assigned by the immediate supervisor

Requirements

• Self-driven individual
• A team-player who can work independently.
• Good interpersonal and communication skills (written and oral)
• Highly organized and able to multi-task
• Degree in any Discipline
• Experience in dental or healthcare operations will be advantageous
• Willing to travel to clinics as part of work. May be occasionally be required to work on weekends