Senior Officer, Student Services

Senior Officer, Student Services

Job Description:

• Execute the day-to-day work processes for the smooth delivery of services to SIM Global Education learners.
• Support the supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.
• Provide guidance to team members to perform their duties effectively and efficiently.
• Assist the supervisor to analyze the team's student interactions through the monthly scorecard.
• Provide inputs or suggestions to improve on systems and processes to enhance the efficiency and effectiveness of the Student Services department.
• Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures, and regulatory requirements.
• Assist in audits on the Student Services department.

Job Requirements:

• Preferably at least 3 years of working experience in a customer-focused environment, preferably in an education setting.
• Good organizational skills - Ability to engage effectively with people of diverse backgrounds.
• Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes.
• Bilingual with a good command of spoken and written English.
• Working knowledge of Microsoft Office software.
• Excellent interpersonal, communication, and presentation skills.
• A team player who is able to work with academic staff and administrative support personnel.
• Result-oriented.
• Resourceful.
• Able to work independently and as a member of multiple and varied teams.

We regret that only shortlisted candidates will be notified.

About Us

The Singapore Institute of Management (SIM) is one of the region’s leading education and lifelong learning institutions, recognized for empowering individuals and enterprises to thrive across life stages through learning.

Seeded by the Singapore Economic Development Board in 1964, SIM has, for close to 60 years, been leading in the development of work and industry skills for Singapore’s growth.

Through harnessing new knowledge, skills, and technology, SIM provides skills-based learning experiences that enable students, professionals, and enterprises to Learn for Life and Thrive for Life.

SIM achieves this through SIM Global Education (SIM GE) and SIM Academy. SIM GE focuses on higher education pathways and SIM Academy focuses on Professional Development (PD) and Enterprise Solutions (ES) for career transitions and advancements, and integrated learning solutions for enterprises.

For more information on the Singapore Institute of Management, visit sim.edu.sg