Senior Officer / Officer – Information Technology (Trading Platform Support)

Responsibilities:

• Provide first-line technical support and IT solutions for trading to clients.

• Assist clients with troubleshooting and guide them through technical issues.

• Prepare and deliver training materials or sessions to educate clients on platform features and updates.

• Work closely with the IT department to report bugs, provide feedback and assist in platform improvements.

• Liaise with the trading desk and business teams to ensure platform performance aligns with trading operations and requirements.

• Assist in deploying new releases, upgrades or patches to the platform.

• Create and maintain detailed documentation related to system configuration, troubleshooting steps and incident reports.

• Any other ad-hoc responsibilities as assigned from time to time.

Requirements

• Diploma/degree in a technical discipline.

• At least 2 years’ proven work experience in IT or similar support roles, preferably in a financial or trading environment.

• Strong knowledge of trading platforms, order management system (OMS)and related financial technologies.

• Technical expertise with an ability to understand and explain technical issues/concepts to the vendors, clients, and internal stakeholders.

• Hands on experience with platforms will be an advantage: CQG, MT4, TT, PATS, BLOOMBERG, FIS, FLEXTRADE and Single Bank Platforms.

• Good command of both spoken and written English and Mandarin for effective communication with Chinese counterparts in Taiwan Head Office.

• May require occasional work outside of normal business hours or weekends to address critical platform issues.