Senior Officer/Officer (Export)

Responsibilities:

• Air Export shipment specialist - specializing in Aviation / Time Critical accounts.
• Work closely across Internal/External departments to ensure smooth handling of all aviation & time critical shipments.
• Follow up with shipper/customer on cargo readiness and required documentation.
• Ensure that all external customers' queries are acknowledged within 15 minutes, while all internal emails are responded to within 24 hours.
• Liaise with Airlines on cargo space arrangements and to ensure lead times are met.
• Request assistance from the Pricing Desk for ad hoc rates when required.
• Execute shipping documents (AWBs).
• Send pre-advice to OA and customer after finalizing the shipping documents.
• Liaise with warehouse personnel regarding cargo handling and discrepancies (if any).
• Ensure all shipments have been lodged and all pre-alerts have been sent out via various portals correctly.
• Update uplift for certain projects.
• Ensure proper handover to the other shift.
• Other general administrative/ad hoc duties assigned by the management/HOD.

Qualifications:

• Min Diploma in any discipline.
• Strong IT knowledge (MS Word, MS Excel, MS PowerPoint, Outlook).
• Good negotiation skills.
• Good oral and written communication skills.
• Good teamwork and interpersonal skills.
• Attention to detail, with good organizational planning.
• Ability to demonstrate initiative and work on assigned tasks independently.
• Adaptable to work situations in a fast-paced environment.
• Able to perform shifts and standby during weekends.