Senior Officer, Human Relations (Payroll)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• To manage the full spectrum of the payroll process such as processing payroll and payroll reconciliation to finance on a monthly basis, providing advice on payroll and compensation enquiries, and making improvements on the payroll process (if any).
• To process statutory claims, including NSmen make-up pay claims, Government-Paid Leaves claims, tax clearance (IR21), except for income tax processing and CPF submission.
• To manage the leave and time management system by verifying and tracking staff attendance records against leave records and rosters with the reporting supervisor on a weekly/monthly basis.
• To process employee data and administration by updating new hires, staff movement, career progression, resignation, and HR-related correspondences (employment certification letter, staff movement, career progression, acceptance of resignation, etc.) into the HR system.
• To provide safe keeping of all HR documents by ensuring accuracy in the data entry of personnel/employment.
• To manage the offboarding process through arranging exit clearance as well as attending to internal customer enquiries on HR-related matters.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma in any field.
• Preferably with 2 years of working experience in the related field.
• Good knowledge of the Employment Act, CPF, and Income tax legislation.
• Meticulous with strong time management skills.
• Proficient in MS Office.
• Excellent verbal and written communication skills in English.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.