Senior Officer, Client Fulfillment and Services, Group Wholesale Banking & Global Markets

Location: Singapore (City Area), SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.

About the Department

The department plays a crucial role in supporting UOB's vision and objectives, ensuring efficient service delivery and customer satisfaction.

Job Responsibilities

• You will be responsible for handling all eChannels related enquiries for Corporates and Financial Institutions in connection with their Cash/Trade Products & Services.
• The associate must have powerful engagement skills in a client-facing role along with strong organizational skills to coordinate all internal and external activities.
• Manage diverse enquiries of varying complexity, resolving Customer’s enquiries, working closely with Sales, Product Management and Operations partners to enable Business Strategy and facilitate revenue growth.
• Prioritize while managing multiple Customer’s enquiries simultaneously to ensure customer issues are resolved on time and/or escalated appropriately.
• Manage client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training.

Job Requirements

• Bachelor Degree holder.
• Ability to manage multiple, complex enquiries and work in a fast-paced entrepreneurial environment.
• Requires good written and verbal communication skills to interact skillfully with Customers & Business Partners.
• In depth knowledge of specific commercial banking products and the overall industry.
• Ability to understand the e2e system flows and requirements to present ideas and information effectively to Customers.
• Experience in handling activities that relate to H2H system/file integration/SCORE FIN/FILEACT, data mapping and various payments/collections data across Asia region.
• Familiar with various ERP systems like JDE, SAP, etc.
• Demonstrate attention to details, team player, take e2e ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering client delight.
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.