Senior Officer, Chargeback, Card Operations Processing Center

Senior Officer, Chargeback, Card Operations Processing Center

Location: Tampines, Singapore, SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

1. Analyzing various chargeback scenarios
2. Processing chargeback requests
3. Providing operations support on administrative tasks and projects, e.g., data entry and documentation handling
4. Completing all requests with accuracy and within the agreed Service Level Agreement
5. Managing and resolving customers’ and business units’ feedback/complaints and queries promptly
6. Identifying opportunities to improve productivity, risk controls, efficiency and service quality in the team
7. Supporting digitization efforts driven by management and ad-hoc/admin tasks assigned

Job Requirements

1. A recognized degree holder with 1-2 years of working experience
2. Open to entry level; training is provided
3. Able to multi-task and cope with change and diversity in a fast-paced environment
4. Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
5. Meticulous with an eye for details and quality mindset
6. Strong cross-functional collaboration and communication skills, driving outcomes through influence and negotiations
7. Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
8. Team player, self-motivated and resourceful
9. Open to contract role

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.