Senior Officer, Chargeback, Card Operations Processing Center

Senior Officer, Chargeback, Card Operations Processing Center

Location: Singapore (City Area), SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

Job Responsibilities

1. Analyzing various chargeback scenarios
2. Processing chargeback requests
3. Providing operations support on administrative tasks and projects, e.g., data entry and documentation handling
4. Completing all requests with accuracy and within the agreed Service Level Agreement
5. Managing and resolving customers’ and business units’ feedback/complaints and queries promptly
6. Identifying opportunities to improve productivity, risk controls, efficiency, and service quality in the team
7. Supporting digitization efforts driven by the management and ad-hoc/admin tasks assigned

Job Requirements

1. A recognized degree holder with 1-2 years of working experience
2. Open to entry-level; training is provided
3. Able to multi-task and cope with change and diversity in a fast-paced environment
4. Possess strong analytical and problem-solving skills
5. Meticulous with an eye for detail and a quality mindset
6. Strong cross-functional collaboration and communication skills
7. Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
8. Team player, self-motivated, and resourceful
9. Open to contract roles

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.