Location: Home-Based or Hybrid - Singapore/Malaysia
Position Summary:
The Senior Manager, Enterprise Success will drive business outcomes for our users by providing them value realization while increasing usage and learnings for Bentley. They will report directly to the Senior Director, Enterprise Success and lead a team of Enterprise Success Managers who work directly with Bentley’s enterprise accounts and users. Taking a proactive approach, the Senior Manager will coach, mentor, and guide their team to ensure accounts realize the full potential of Bentley Systems products, solutions, and services. They will look after a small number of accounts that they will be directly accountable for. The Enterprise Success Management team engages with account stakeholders to facilitate capturing desired business objectives to create success plans with clear deliverables and measurable outcomes. The Enterprise Success team are advocates and advisors responsible for the account health and value realization. The Senior Manager plays a critical role within the organization, focused on building, coaching, and guiding a team of Success Managers to drive consistent, value-added growth to enterprise AEC and Owner accounts. They will network internally to proactively develop trusting and productive relationships with peers and leaders in other areas of Bentley. They will proactively identify projects to help improve the team skills/productivity and manage them to completion.
Why Enterprise Success and Why Now
In Enterprise Success, we have a relentless focus on creating loyal users by helping them realize business value, within all accounts and account segments. With the overall user experience transformation happening in our industry, we understand driving continuous adoption of our technology is paramount to a successful engagement with our users, and as such, we have created an Enterprise Success Team focused on increasing adoption and satisfaction with all our solutions, ensuring our accounts and users are successfully meeting their business goals.
Your Day-to-Day:
What You Bring to The Team:
Not all applicants will have the exact experience listed below. Bentley values the experience and diverse skillsets from professionals with both Customer Success and other backgrounds for this role. A strong candidate has many of the qualifications listed below, but we encourage you to apply even if your background differs.
About Bentley Systems:
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.