Senior Manager, Digital Transformation Office

The Digital Transformation Office (DTO) is a strategic division within the corporate group dedicated to driving and overseeing digital transformation initiatives across IMDA. The DTO plays a pivotal role in developing and implementing comprehensive strategies that align with IMDA’s goals and objectives through the innovative use of emerging technology and data. By spearheading digital transformation initiatives, the DTO aims to revolutionize processes, elevate customer experiences, and foster a culture of innovation. Through collaboration with various departments, the DTO ensures that digital initiatives are integrated seamlessly across the organization, positioning IMDA to be at the forefront in the digital age. We are seeking experienced Salesforce Engineers, specializing in Enterprise Applications and CRM, to oversee and drive the successful implementation, management, and architectural integrity of our Salesforce platform.

Responsibilities

• Design, develop, and customize Salesforce solutions, including custom objects, workflows, Apex triggers, Lightning components, and Visualforce pages.
• Integrate Salesforce with other internal and external systems using REST/SOAP APIs, middleware, and other integration tools.
• Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and implement solutions aligned with IMDA’s business needs.
• Ensure system performance, scalability, and availability by implementing best practices in architecture, development, and deployment.
• Maintain data integrity and security by managing roles, permissions, and access controls within Salesforce.
• Develop and execute unit tests and oversee quality assurance processes to ensure defect-free functionality.
• Create and maintain technical documentation for systems and processes.
• Troubleshoot and resolve issues across Salesforce environments, ensuring minimal downtime.
• Stay updated with the latest Salesforce features, technologies, and industry trends, and identify opportunities to enhance Salesforce system.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in Salesforce development and administration.
• Expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC).
• Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Marketing Cloud.
• Hands-on experience with Salesforce integration tools and APIs (REST, SOAP).
• Solid knowledge of data modeling, workflows, validation rules, and automation tools like Flow.
• Experience with DevOps tools and methodologies, including CI/CD pipelines for Salesforce.
• Salesforce certifications (e.g., Platform Developer I/II, Administrator, Architect).
• Knowledge of Agile/Scrum methodologies.
• Familiarity with version control systems like Git.