Senior Manager, Credit Control & Collections

5 days work week

Location: CBD

Are you a seasoned professional in credit control and collections, ready to take your leadership to the next level? We're on the lookout for a Senior Manager to head our credit and collections team, ensuring healthy cash flow and safeguarding the company’s financial stability. This role plays a crucial part in managing risk, improving receivables performance, and leading a dedicated team to success.

What You’ll Be Doing

Credit Risk & Account Oversight

1. Establish and maintain structured credit control frameworks to support sustainable credit sales.
2. Evaluate customer credit profiles and financial standings on a regular basis.
3. Track aging reports and proactively address overdue accounts.

Collections Leadership

1. Lead end-to-end collections efforts to ensure prompt recovery of outstanding payments.
2. Develop strategies and escalation paths for overdue accounts, including follow-up actions and settlement plans.
3. Partner with internal finance stakeholders to reconcile account issues and ensure ledger accuracy.

Team Development

1. Guide and grow a team of credit and collections professionals to deliver consistent results.
2. Set clear performance expectations, conduct coaching sessions, and support upskilling initiatives.

Client Engagement & Dispute Resolution

1. Serve as the point of contact for escalated client payment matters.
2. Foster long-term customer relationships through professional communication and effective problem-solving.

Reporting & Insights

1. Deliver timely reports on credit and collections KPIs to management.
2. Analyze data to identify patterns, risks, and opportunities for process improvement.

Regulatory & Compliance

1. Ensure all credit and collections practices align with internal policies and external regulations.
2. Adjust strategies to reflect changes in the business landscape and compliance requirements.

Cross-Departmental Collaboration

1. Work closely with sales, finance, and operations teams to align on credit terms, policies, and customer management.
2. Support broader business goals through finance-related projects and initiatives.

What You Bring

1. A Bachelor’s degree in Finance, Business, Accounting, or related discipline.
2. At least 5 years’ experience in credit control and collections, with 3+ years in a supervisory or managerial capacity.
3. Strong command of credit evaluation, collection strategies, and legal frameworks.
4. Excellent interpersonal skills, negotiation abilities, and attention to detail.
5. Proficiency in Microsoft Office tools, especially Excel.

To apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)