Senior Key Account Manager, Therapeutic Dermatology

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Senior Key Account Manager, Therapeutic Dermatology

To promote usage and sales of Prescription drugs and Dermatological skincare range to designated customers (clinics, hospitals, pharmacies, dermatologists, pediatricians, and pharmacists) in order to achieve territory planned objectives for Therapeutic Dermatology business, in accordance with company procedures and under supervision of the Sales & Marketing Manager.

Account Management:

1. Responsible for the sales target in assigned territory to achieve or exceed territory targets.
2. Plan, schedule, and conduct sales calls to healthcare professionals (HCPs), including dermatologists, pediatricians, and pharmacists across clinics, hospitals, and retail pharmacy channels, ensuring the right frequency.
3. Implement and execute marketing action plans to achieve territory sales objectives and targets, while consistently identifying and exploring new growth opportunities.
4. Ensure effective use of marketing materials to HCPs and their patients to drive awareness and adoption.
5. Manage end-to-end account servicing, including order placement, product listings in hospitals, and goods exchange.
6. Collect and report feedback from HCPs regarding products and competitors, providing timely updates via weekly reports.
7. Ensure timely reporting of: Local adverse events or pharmacovigilance cases related to Galderma products (medicine, cosmetic, medical devices) to the Local Safety Officer, supporting follow-up where needed, medical inquiries regarding Galderma products to medical and regulatory affairs teams, ensuring proper communication, quality complaints to the Local Safety Officer or quality contact, supporting follow-up processes where required.
8. Assist in product recall or field safety corrective action (FSCA) operations, if required.
9. Conduct business analysis and present Territory business plan (TBP) quarterly.

Sales and Business Development:

1. Identify new business opportunities within assigned accounts and expand the customer base beyond dermatologists and pediatricians.
2. Conduct bi-annual or annual business reviews with key accounts and hospitals to ensure business sustainability and drive growth.
3. Evaluate new product opportunities through surveys with HCPs, gathering insights into potential demand and customer needs.
4. Collaborate with key opinion leaders (KOLs) in hospitals to facilitate product evaluations and listings into formularies.
5. Proven experience collaborating with MSLs and KOLs to drive successful product launches, ensuring medical and scientific alignment to support strategic objectives.
6. Experienced in managing third-party agencies to drive growth and maximize performance.

Product Promotion and Education:

1. Effectively communicate the benefits, features, and value propositions of Therapeutic Dermatological (Prescription) and Dermatological Skincare range to healthcare professionals.
2. Conduct presentations, training sessions, and product demonstrations to ensure comprehensive product understanding.
3. Attend medical congresses, symposia, and meetings.
4. Support other activities and projects as required.
5. Develop and execute territory business plans aligned with the company’s overall goals and objectives.
6. Monitor market trends, competitor activities, and customer needs to proactively adjust strategies.

Cross-functional Collaboration: Work closely with marketing, medical, supply chain, and regulatory teams to ensure seamless execution of initiatives.

Data Management and Reporting: Maintain accurate records of sales planning calls, pre-call reports, and market intelligence on Veeva. Provide regular reports to management on progress and challenges. Submit accurate reports and expenses claims on time.

Compliance: Adherence to Galderma Code of ethics and HCP compliance standards and ensure all activities comply with company policies, ethical standards, and local regulatory requirements.

Requirement:

1. Minimum Degree holder in any major, preferably science, pharmacy, or biomedical.
2. At least 5-8 years of work experience in the Pharma industry.
3. Experience with biologics / oncology / vaccines / immunology with a good track record in driving growth will be an added advantage.
4. Have a good track record as a high sales achiever and KOL management.
5. Strong selling and negotiation skills.
6. Driven, passionate, dynamic, and adaptable in a fast-paced environment.
7. Accountable, results-driven, and goal-oriented.
8. Expertise in portfolio selling with strong follow-through.
9. Collaborative team player.