Senior/Junior Data Center Operations

Job Description:

1. Monitor and resolve tickets logged in the ticketing system efficiently.

2. Escalate unresolved issues to appropriate teams or higher management.

3. Maintain detailed records of all incidents and their resolutions in reports.

4. Data Center Operation - Remote hands Support (Power cycling, inspection, installation of cables/equipment, backup, etc).

5. Perform inter/intra cabling work (Cross-Connect deployment & testing).

6. Perform rack-stack and tape management.

7. Conduct routine health checks on data center infrastructure.

8. Prepare and update shift handover documentation to ensure seamless transition between teams.

9. Escort, manage visits and deliveries for customers.

10. Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements, and data protection procedures.

11. Other onsite works upon customer team's request.

Requirements:

1. Diploma in Computer Science or Information Technology.

2. Strong teamwork spirit, strong initiative, and able to work independently.

3. Strong sense of responsibility and attention to detail.

4. Data center experience.