SENIOR IT SUPPORT - 1 year Contract

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve issues with software or hardware.
• Work experience in an IT environment supporting desktops, laptops, peripherals, and printers.
• Work experience in a service/help desk setting.
• Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications.
• Possession of advanced knowledge of Wireless technologies and LAN.
• Possession of advanced knowledge of all Laptop hardware and Desktop types.
• Strong knowledge of Active Directory and various technical support concepts, procedures, and practices.
• Strong knowledge of iManage software, proficiency in PC and Mac hardware and software troubleshooting, familiarity with Microsoft Office products including Windows 10/11 and Office 365.
• Exceptional ability to work optimally in a fast-paced environment.
• Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD).
• Strong ability to effectively manage multiple tasks simultaneously.
• Strong listening skills to fully understand what an end user’s needs and/or requests are.

Requirements

• Candidates are required to have a minimum of two to four years of relevant experience in user support.
• Qualifications include a Diploma or Bachelor’s or Associate’s degree with relevant IT/Computer Science.
• Ability to perform diagnosis of technical issues.
• Strong interpersonal and communication skills, attention to detail, ability to work collaboratively in a team-oriented environment, multitasking abilities in a fast-paced setting, and the capability to interact effectively with staff and vendors.

The candidate will be working at the client location, specifically at Changi Airport Terminal 3.