Senior Infrastructure Engineer, Network (Bank, Permanent)

Responsibilities:

• Simulate users’ problems to explore solutions to resolve network and connectivity related problems; Manage infrastructure network testing and implementation.
• Conduct root cause analysis to explore possible solutions; Recommend system modifications to address issues.
• Create temporary solutions until permanent solutions can be developed to resolve infrastructure-related incidents; Oversee updates on issues to ensure resolution and maintain an up-to-date system inventory.
• Guide and train teams to resolve infrastructure-related incidents.
• Lead infrastructure network operations project planning and requirements phases; Contribute to the design and implementation of infrastructure replacement plans.
• Manage the implementation of agreed infrastructure changes and maintenance routines; Manage network operations activities and installation of network systems according to design specifications.
• Align network operations with agreed service level agreements; Manage the development of service-level objectives and targets.
• Develop client satisfaction metrics and service procedures; Propose recommendations to improve performance and client satisfaction.
• Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.
• Gather performance and data usage statistics for capacity planning and reporting.
• Perform ongoing tuning and optimization of infrastructure network hardware and software components such as updates and upgrades; Manage and troubleshoot SDWAN infrastructure.

Requirements:

• Diploma or bachelor’s degree in information technology, Information Systems, Computer Science, Business IT or its equivalent with at least 5 years of relevant working experience.
• CCNP, NSE, CCSA certified, experience in network implementation using Cisco products.
• Cloud knowledge and certification will be an advantage.
• Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.
• Knowledge of cloud-based network technologies and architecture such as Azure.