Senior Infrastructure Engineer

Responsible for planning, designing, installing, testing & implementing systems in accordance with specifications & service level. Where relevant, perform the necessary system programming & configuration.

Manage systems changes through established change request process & provide status reports to the relevant parties.

Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.

Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.

Monitor the agreed service level (e.g., service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.

Provide systems-related technical advice to customers or project team.

Ensure the management of ICT systems adheres to established ISO20000 and ISO27001 processes/procedures, ITIL best practices and methodologies where applicable.

Manage budget, resources, and schedule for system implementation/operation activities.

Establish facility management standards/best practices to ensure operation consistency across project/facility management teams.

Minimum Requirement:

Years of relevant Experience: at least 3 years.

Must have Skill: Red Hat Enterprise Linux (RHEL).