Senior General Manager - Thai Restaurant Chain

Job Title: Senior General Manager – Thai Restaurant Chain

Location: Islandwide
Industry: Food & Beverage / Hospitality
Reporting To: Director of Operations / CEO

Job Purpose

To oversee multi-outlet operations of a Thai restaurant chain, ensuring profitability, brand consistency, and exceptional guest experiences . Lead teams, optimize costs, and drive growth through strategic planning.

Key Responsibilities

1. Operations & Financial Management

• Ensure smooth day-to-day operations across all outlets.
• Monitor P&L, budgets, and cost controls (food cost, labor, wastage).
• Implement standard operating procedures (SOPs) for consistency.
• Analyse sales reports and adjust strategies to boost revenue .

2. Team Leadership & HR

• Recruit, train, and mentor managers and staff (front-of-house & kitchen).
• Foster a positive work culture aligned with Thai hospitality values.
• Conduct performance reviews and resolve conflicts.
• Ensure compliance with labor laws and workplace safety .

3. Customer Experience & Brand Standards

• Maintain authentic Thai dining experiences (food quality, ambiance, service).
• Handle VIP guests and resolve complaints professionally.
• Collaborate with chefs to refresh menus based on trends/customer feedback.

4. Business Growth & Marketing

• Work with marketing teams to promote special events (e.g., Thai festivals).
• Identify new revenue streams (catering, meal subscriptions, partnerships).
• Scout locations for potential new outlets (if expansion is planned).

5. Vendor & Inventory Management

• Negotiate with suppliers for quality Thai ingredients at competitive prices.
• Oversee inventory systems to prevent shortages/wastage.
  

Qualifications & Skills Required

• Experience: Min. 10 years in F&B management
• Leadership: Proven ability to manage more than 40 staff across multiple outlets.
• Financial Acumen: Strong grasp of P&L, cost control, and budgeting .
• Cultural Fit: Passion for Thai cuisine and culture (experience in Thai restaurants is a big plus ).
• Education: Degree in Business, Hospitality, or related field