Senior Field Application Engineer – Windows Copilot+ PC Ecosystem

Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You will find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.

Windows Copilot+ PCs powered by Snapdragon are revolutionizing the PC industry by leading the technology transformation for AI, graphics, multimedia, connectivity, power, and performance.

The Field Application Engineer – Windows Copilot+ PC Ecosystem, will have a pre-sales focus and will drive technical adoption of the Windows on Snapdragon Compute platform across the Commercial space.

In this position you will be responsible for helping enterprise customers with Windows on Snapdragon (WoS) compute product commercialization and support enterprise needs for a timely, faster, and smooth product evaluation. You will have the opportunity to show your strong customer support skills by resolving enterprise issues on the WoS platform and the Windows application ecosystem.

Job Responsibilities:

• Assisting with the Execution of Qualcomm’s Worldwide Compute Go-To-Market strategy
• Supporting Qualcomm’s Commercial Territory Sales and Channel teams through deep technical engagements with IT implementers and assisting with device evaluations, pilots and proof-of-concepts
• Support enterprise customers with technical guidance on product features & enable quick adoption.
• Support resolving technical issues with Windows on Snapdragon products around Peripherals, Stability, Multimedia, etc. May require working on site with customers and with technology teams to provide a complete solution and/or resolution to issues in timely manner.
• Support debugging enterprise application issues and collaborate with platform and technology teams. This includes reproducing the issues and helping with detailed issue triage/analysis/resolution.
• Analyze and root cause the application issue on customer software/hardware systems.
• Engage with customers to understand their design requirements, provide training, publish documents.
• Interact with Subject Matter Experts to ensure the quality and accuracy of new features.
• Working in cross functional teams to support customer design issues.
• Support test development and execution activities on new hardware.

Skills, Knowledge, & Expertise:

• Application development, debugging, testing with C/C++ & familiarity with embedded system software.
• Experience with working and debugging issues in Window 11 environment and tools preferred.
• Software design/debugging techniques, problem solving, and documentation skills.
• Experience with UEFI architecture and development (PEI, DXE, UEFI).
• Debugging with tools such as WinDbg, JTAG, Trace32, or GDB.
• Familiarity with Windows OS such as Windows drivers development or Windows debugging, or familiarity with Windows command lines tools such as PowerShell.
• Strong knowledge of C/C++ programming. Experience on embedded HLOS & networking a plus.

Minimum Qualifications:

• Bachelor’s or Master’s degree in engineering, Information Systems, Computer Science, or related field
• 5 to 8 years of working experience including application engineering, Field application engineering or technical product marketing role.

Preferred Qualifications:

• Technical sales management expertise, the ability to manage change and the desire to operate effectively across organizations and customers
• Experience building complex solutions and driving new device adoption in Commercial accounts
• Experience in support of launching new technologies/products
• Ability to communicate, educate and evangelize both internally & externally
• Excellent communication and people skills
• Creative problem solving with strong analytical skills