Senior Facility Coordinator

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position Overview

Senior Facility Coordinator

Work Dynamics - Integrated Facilities Management

Assist Facilities Management Team with tactical planning for the team’s goals and objectives. Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers. Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals. Monitor work order SLA adherence. Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities. Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership.

Key Responsibilities

• Manage all outsourced service contracts, including inspections and quality management of service delivery.
• Ensure compliance with client’s policies and procedures.
• Ensure compliance with JLL FM Operations Manual procedures.
• Ensure compliance with contractual SLA in order to meet KPI targets.
• Ensure compliance with all governmental regulations.
• Provide interface with client’s representative and BMO.
• Assist in ensuring the implementation of preventive maintenance program.
• Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations.
• Carry out periodic FM inspections.
• Ensure defects are identified, captured on the Help Desk and actioned within service levels.
• Coordinate FM team self performed and vendor works on site.
• Monitor works or goods received quality liaising with site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary.
• Ensure the effective completion of all incident reports.
• Manage and update local issues and projects trackers.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.
• Manage end user expectations.
• Proactively identify and investigate potential cost saving or value add opportunities.

Delegate for client’s FM stakeholder as required in their absence.

Personalized Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.