Senior Facilities Management Lead - ASEAN (excluding Philippines)

Senior Facilities Management Lead - ASEAN (excluding Philippines)

Apply remote type: On-site

Location: Singapore

Time type: Full time

Posted on: Posted 2 Days Ago

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Provide superior customer service to meet on-site client’s expectations – Leads customer and stakeholder engagements.
• Manage the performance and outcomes of assigned staff reporting to the position.
• Maintain interface with internal and external stakeholders ensuring process compliance, accurate and timely reporting, and resolution of critical issues.
• Provide overall facility services in accordance with account’s standard processes and procedures including application of policies and programs, coordination of information.
• Ensure compliance with portfolio-wide initiatives and required local state regulations that pertain to the operating of facilities.

People Management

• Responsible for overall team management, staff development, and planning. Execute staff succession and growth plans - Involved in compensation planning process.
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
• Maintain an effective command for overall management of staff as per the organizational chart.

Procurement & Vendor Management

• Performs key roles in the management of all contractors for the whole of Singapore to ensure they perform to the required standards (including inspection of vendors’ works and liaising/coordinating site works).
• Handles procurement of vendors and services as required from sourcing to awarding.

Finance Management

• Raises purchase requests and processes invoices.
• Handles and monitors site budgets.
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
• Ensure prompt and accurate management of purchase orders in JDE and Coupa.

MAC Implementation, Occupancy Monitoring, and Headcount Tracking

• Key support in office launches, move planning, and implementation including stakeholder engagement, internal liaison, and vendor coordination.
• Monitors space occupancy and headcount.
• Implements agile workspace approach.

Site Operations Management

• Assist in the implementation of best practices especially in terms of operations.
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times.
• Leads and handles moves from planning to execution until post-move support.
• Seek ways to constantly reduce costs and improve operational standards.
• Maintain premises in neat and good working condition at all times.

Risk Management

• Assist in the implementation and management of property risk management program.
• Support the implementation and monitoring of disaster recovery and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies.
• Ensure to consistently achieve Key Performance Indicators and Service Level Agreement targets.
• Knowledge of the KPI and SLA, and reporting metrics.
• Flag any process or service achieving low KPI or any deviation from SLAs.

Service Delivery and Program Management

• Leads the team in providing requirements from the Program Management Team.
• Coordinate with Program Management Team for needed support in various initiatives.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!