Senior Executive (Research Operations)

Company Description
The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Job Description
The Singapore Population Health Studies (SPHS) will be taking on the fieldwork oversight of the National Population Health Survey (NPHS) and the National Nutrition Survey (NNS). These are nation-wide projects commissioned by MOH and HPB respectively and will be implemented on a rolling basis for at least 5 years. The scoping of the work has begun and the understudy with MOH and HPB will begin in 2025. These projects will run in addition to our ongoing cohort studies. Therefore, an additional headcount is needed in the project and operations management team.

Duties & Responsibilities

1. Recruit, train, assess and supervise personnel performing recruitment and interviewing to ensure quality of the participant data.
2. Manage the recruitment listings and study visit scheduling to ensure response rates and operating capacity are maximised, and project timelines are being met.
3. Design, test, implement and review new workflows or surveys.
4. Recontact participants to verify and rectify collected information.
5. Ensure participant information in the operations database is updated and accurate and the completed consent and data forms are accounted for and securely stored.
6. Record and track the submission, rework or rejection of consent forms and questionnaires and generate reports on data quality.
7. Investigate participant complaints and incidents and implement appropriate actions for continual improvement of processes and service.
8. Supervise and guide callers, interviewers and recruiters on professional conduct and responsiveness to ensure participant satisfaction and willingness to contribute for the long-term.
9. Compute monthly payments to the recruiters.
10. Manage the cash and vouchers for the reimbursement to participants of various projects.

Qualifications

• A degree holder, preferably from a biomedical or life science discipline.
• Minimum 3 years of working experience and 1 year of supervisory experience.
• Clear and good communication skills.
• Careful and meticulous with data management.
• Fluent in English and at least 1 other local language (for example, Malay or Chinese) to be able to understand and communicate with research participants who are only able to speak Malay or Chinese.
• Proficient in Microsoft applications.

More Information

Location: Kent Ridge Campus

Organization: National University of Singapore

Department: Saw Swee Hock School of Public Health

Job requisition ID: 27344