Senior Executive, Operations & Technology (Customer Relationship Services)

Job description: Note: This is a 2 years contract.

Job Summary

Represent SGX in offering effective solutions while rendering top-in-class service experience.

Job Responsibilities

1. Answer customer enquiries received via hotline.
2. Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat.
3. Manage investors’ portfolio transactions.
4. Resolve or manage escalation matters.
5. Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities.
6. Liaise with other units to provide appropriate or customize solutions to these value clients.
7. Participate in or provide support for project and initiatives.
8. Report daily and monthly management statistics.
9. Complete ad-hoc assignments as required.

Job Requirements

1. Experience in delivering premium quality standard to retail & corporate investors.
2. Project management in client facing environment. Experience in managing self-serve chatbots and machine learning skills preferred.
3. “Can-do” attitude and a team-player.
4. Eye for details with operation data analytic skill.
5. Strong critical thinking and problem solving ability.