Senior / Executive - Operations

Job Function

Warehouse & Cold Chain Management

Job Summary

The Senior Executive - Order Processing (Warehouse & Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process. Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities/Key Tasks (External)

Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in value-based culture and a culture of accountability in the organisation
• Adhere to organisation’s governance, compliance issues and reporting processes
• Adhere to organisation’s data governance and protection processes
• Lead teams in the workplace
• Review allocation of resources in support of different business activities
• Optimise use of allocated resources
• Coordinate operational policies, standards and procedures
• Execute risk mitigation plans
• Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

• Analyse risks associated with different approaches of process changes
• Engage senior management for buy-in to implement solutions identified
• Execute business processes improvement solutions
• Adhere to corporate social responsibility policies for logistics operations
• Execute environmental protection policies and procedures
• Develop measures using quality management knowledge to enhance quality standards

Safety and Health

• Manage WSH activities to ensure department's compliance to requirements
• Perform safety and health risk assessment
• Coordinate corrective actions to address areas of non-conformance to WSH standards
• Address WSH risks from assessment reports to determine hazards
• Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Review areas in logistics operations where technology can enhance processes
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service

• Manage key accounts through maintaining close contact with stakeholders
• Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Plan delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Monitor lapses in delivery of logistics services to customers
• Resolve escalated customer relationship management conflicts

Transportation Operations

• Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

• Manage resources to ensure cargo-handling schedules are met
• Manage cargo documentation process according to industry standards or sector requirements
• Develop operational improvements based on performance measures
• Develop methods and techniques to manage time and temperature-sensitive cargo
• Manage time and temperature-sensitive cargo operations

Job Requirements

• Basic knowledge of SAP / Warehouse Management System (WMS) / Supply Chain Software / Enterprise Resource Planning (ERP) Systems.
• Proficient in MS Office Applications / Microsoft Power Platform Applications.

Professional Qualifications & Relevant Experience

• Degree / Diploma in Business / Logistics / Supply Chain or equivalent certifications
• 3-5 years of relevant experience in order fulfillment / supply chain.