(Senior) Executive, NCIS Clinic Operations (Palliative Care)

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

As the Executive/Senior Executive in Charge of Palliative Care clinic operations and administration at NCIS, you will play a pivotal role in overseeing and enhancing the palliative care services offered nationwide. Your responsibilities will encompass both strategic leadership and operational management, ensuring the highest standards of patient care and operational efficiency within the palliative care division.

Key Responsibilities

You will be responsible for the following broad areas:

1. Service Leadership

1. Develop and implement strategic initiatives to advance palliative care services aligned with the mission and goals of NCIS together with the Palliative Care team.
2. Collaborate with senior management, and multi-disciplinary internal and external stakeholders to integrate palliative care into comprehensive cancer and non-cancer care programs.
3. Compile and leverage on key data indicators of palliative care standards to contribute to National Palliative Care Guidelines (NGPC) and National Minimal Data Set (MDS).
4. Drive innovation in palliative care practices and policies to improve patient outcomes and experiences (for example through the National Palliative Care Giver Survey conducted annually by Singapore Hospice council).

2. Operational Management

1. Manage day-to-day operations of palliative care services (inpatient and outpatient).
2. Monitor, optimize and protocolise operational processes to ensure efficient service delivery and resource allocation.
3. Implement quality improvement measures and ensure compliance with regulatory standards and best practices.
4. Assist with administrative and secretariat duties as required.

3. Financial & Resource Management

1. Develop and manage budgets for palliative care operations and initiatives.
2. Optimize resource utilization to achieve financial sustainability and cost-efficiency goals.

4. Collaboration & Stakeholder Engagement

1. Build and maintain effective relationships with internal stakeholders, including clinical departments, research teams, and administrative units.
2. Collaborate with external partners, community organizations, and advocacy groups to enhance palliative care services and outreach efforts.

Key Requirements

1. Bachelors degree in healthcare administration, or a related field. Clinical background in palliative care or oncology will be an advantage.
2. Strong understanding of healthcare operations, regulatory requirements, and quality improvement principles.
3. Exceptional strategic planning and implementation skills, with a track record of driving organizational change and innovation.
4. Excellent interpersonal and communication skills, with the ability to build consensus and inspire teams.
5. Commitment to patient-centered care and a deep understanding of the psychosocial aspects of serious illness.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. Working in healthcare offers satisfaction that extends far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning. Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.