Senior Executive/Assistant Manager, Crew Management (Standards & Performance)

About us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

At SATS, people are our greatest asset, and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The individual will oversee the service crew contractors along with standardized policy and performance management. He/she will be working to improve the quality of service providers by ensuring compliance with contractual obligations and the fulfillment of service standards.

Job Description

Service Crew Management

1. Onboard and cutover new contractors.
2. Manage multiple contractors regarding compliance with contractual agreements.
3. Organize and conduct audits on contractors based on contractual agreements.
4. Provide advisory and administrative support to operations or other departments regarding contract management.
5. Track contractor performance and manage their performance issues.
6. Able to set up, lead, and manage separate teams of compliance officers.
7. Mediate and manage disputes between contractors.
8. Track costs, investigate, and resolve invoice issues.

Administration

1. Participate in all audits by external auditors and government regulators.
2. Data analysis and reporting to senior management using Microsoft Office Software.
3. Learn how to use and manage the in-house clocking system.
4. Participate in projects as assigned by Reporting Officers.

Key Requirements

1. Bachelor’s Degree in any discipline with a minimum of 2 years of experience in manpower management is preferred.
2. Experience in Microsoft Office Software like PowerPoint, Word, Outlook, and Excel.
3. Organized and able to pay attention to details.
4. Experience in project management and contract management will be a plus.
5. Able to travel between SATS Inflight Catering Centre 1 & 2 when necessary.