Senior Executive/Assistant Manager, Cabin Handling

About SATS

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The individual is responsible for coordinating, supervising and directing all aspects of Operations in the Cabin Handling department under Aviation Catering.

He/she is expected to ensure the smooth function of daily operations, establish and enforce standard operating procedures and meet corporate quality standards. He/She will be deployed in either Inflight Catering Centre 1 or 2.

Duties & Responsibilities:

• Oversee the operations in Cabin Handling.
• Oversee manpower rostering and deployment.
• Ensure proper control over distribution of workload and that workload is fairly distributed.
• Ensure food safety/hygiene and standard operating procedures are adhered to.
• Ensure proper housekeeping and ensure staff maintain good hygiene standards at all times.
• Monitor stock inventory and ensure that all required supplies are ordered and stocked in advance.
• Keep record of overtime and reasons for overtime and check staff's daily attendance.
• Conduct investigations into CCVRs.
• Rectify arising problems or complaints.
• Inculcate good staff discipline.
• Drive safety and hygiene as key competencies within the department.
• Maintain a positive and professional approach with coworkers and customers.
• Build strong working relationships and communication with employees, HODs, and other departments to ensure maximum operating effectiveness and fulfilment of special event needs.
• Respond to audits to ensure continual improvement is achieved.

Key Requirements

• Degree with at least 2 years of relevant experience preferably in logistics or operations role.
• Able to work in a fast-paced environment.
• Possess good man-management, decision-making and problem-solving abilities.
• Independent, driven and resourceful team player with the ability to multi-task.
• Strong time management and analytical skills, attention to detail.
• Effective team management and leadership skills.
• Comfortable to provide coaching, advice and assistance when required.
• Comfortable to work rotating shifts and weekends/public holidays when necessary.
• Knowledge of PC applications.