Senior Executive/Assistant Manager (AIC Ops)

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SATS Ltd.

Singapore

SGD 80,000 - 100,000

Be among the first applicants.

2 days ago

Job description

About us

About SATS – Feed and Connect Communities

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 215 locations and 27 countries across the Asia Pacific, UK, Europe, the Middle East and the Americas. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Key Responsibilities

Achieve on-time departure of flights by monitoring and ensuring adequate and optimal manning level to handle arrival/departure flight activities efficiently.
Familiar with various airlines’ requirements, especially hygiene and cleanliness standards, and dressing requirements.
Ensure compliance with airline requirements in handling precision timing.
Minimize accidents by monitoring and ensuring staff adhere to safety protocols, including:

Safe docking/unloading of hi-lift.
Facilitating relevant training tailored for all grades of staff.
Conducting daily safety audits by supervisory staff.
Ensuring adherence to roadway safety rules & regulations.
Ensuring staff wear PPEs and adopt safe work practices.

Create a disciplined and orderly operation workforce by overseeing all staff matters at the operation level, including managing service crew performance and ensuring staff discipline.

Monitor and review manpower requirements based on seasonal and/or ad-hoc flight changes.

Monitor and control AIC’s expenditure, particularly on:

Work on rest day recall (WORD).
Overtime (OT).
Meal allowance claims (MAC).
Other significant expenditures.

Assist in overall monitoring of AIC business processes, focusing on:

Department’s Key Performance Indicators (KPIs).
Department’s Service Level Agreement (SLAs).
Maintaining good client relationships.
Conducting investigations on complaints/incidents and providing reports.

Identify areas for improvement or deficiency, especially in cost reduction and productivity gains.

Engage in regular meetings, briefings, and feedback sessions with staff to ensure business processes align with staff acceptance and company/department policies.

Implement and manage systems and technology-related projects, ensuring AIC interests are represented.

Manage assigned projects to ensure implementation within the timeline set.

Anticipate customers’ needs and develop new value propositions to increase revenue streams.

Undertake any other duties as assigned by the reporting officer.

Key Requirements

Degree in any discipline.
Strong communication skills.
Good IT skills.
Good analytical skills.
Meticulous work output.
Highly adaptive and resilient at work.
Team player, highly motivated, and independent worker.