Senior Executive Assistant (Carehub) *WEST* #HZT

Senior Executive Assistant (Carehub) *WEST* #HZT

Singapore | Posted: Apr 02, 2025

• Handle queries and clarification on CareHub’s workflows.
• Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
• Support the training and refresher of CareHub team for new and existing staff.
• Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
• Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
• Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
• Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
• Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
• Collaborate with other departments to support the operations and administration of CareHub, e.g., work with the finance department to track and monitor budgetary expenditures.
• Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.

• At least Diploma qualification.
• Positive attitude with a customer experience mindset.
• Highly independent, self-motivated and collaborative in team setting.
• Good interpersonal communication and writing skills.
• Highly adaptable and good situational judgement.
• Meticulous.
• Experience in training and audit related roles in call centre or service line will be advantageous.

Interested candidates, kindly send a copy of your resume to: jessicafong@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]
Email Address: jessicafong@recruitexpress.com.sg
Recruit Express Pte Ltd
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