Senior / Engineer, Service Marine (Generator)

Job Highlights:

• Attractive salary package: basic + allowance & annual bonuses
• Medical, dental, optical, and annual health screening benefits
• Working with world's leading company in generator sets and UPS products

About the Company:

For more than 100 years, the company has earned a global reputation as a pure power expert. Their power systems are equipped with advanced innovation, including generators, transfer switches, switchgear, and controllers. Powering everything from gas stations to hotels and hospitals, as well as military operations and airports.

Basic Functions:

We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator Sets and UPS. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities:

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Requirements:

• Diploma/Degree in Electrical Engineering
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control systems (John Deere ECU and KDI ECU) and synchronization system will be advantageous

How to Apply:

Interested candidates, please submit your updated resume by using the Apply button.

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027