Senior Engineer, Network & Security

We are hiring for our client in the Information Technology Sector!

The role provides centralized technical support (Network, Cyber, and Server) for all clients.

Key Responsibilities:

1. Participate in maintenance standby duty to cover 24x7 support on a rotational basis pre-assigned by the team lead.
2. Ensure SLA Level is achieved for every single fault case.
3. Ensure escalation is carried out when a fault call is beyond the knowledge of L1/L2.
4. Attend to daily call assignments when not on standby during office hours.
5. Perform weekend or after office hours duty though not on standby if required.
6. Attend to preventive maintenance not limited to hardware inventory.
7. Follow up on cases from opening till closure.
8. Update incident tickets properly and promptly.
9. Obtain certifications required to support key customers.
10. Train L1/L2 on his own competency, e.g., firewall/legacy products.
11. New assignments by Ops manager or TSM when needed.

We regret to inform that only shortlisted candidates will be contacted.

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