Senior Director, Procurement

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Be a Part of Something BIG!

Reporting to CFO Singtel Singapore and matrix reporting into VP, Group Procurement, this role is responsible for leading and managing tactical sourcings (>$200K) for all local Singtel Singapore business units, and is accountable for local sourcing planning, strategic vision and mission relating to it with suppliers management and engagements. The role requires close cooperation and synergy with Group Procurement, namely:

1. Group Strategic Category Management which manages group category and strategic sourcing;
2. Group COE which manages digital center of excellence and system enablers;
3. Group Share Service which manages procurement operations and processing.

Across more than 2000 suppliers for Singtel Singapore, you need to be competent to manage and support the deliverables with Group Procurement for strategic sourcing, and lead all local procurement tactical and tail-end sourcing. This role requires understanding of Networks, Information Technology, Indirect and Enterprise sourcing & practices to develop competent purchasing capabilities; taking charge to consolidate sourcings across entire local Singtel BUs.

This role is a commercially vital role as it provides the leadership in setting to realise the mid to long terms goals of both Singtel Singapore and that consistent of Group Procurement, including driving savings, adopting procurement best practices, inculcating capabilities development and managing strict adherence to procurement policies and governance.

The candidate should also possess a proven track record of strong people management & leadership skills to build a highly engaged team (YVS) and satisfactory internal customer experience (CSAT).

Make an Impact by

Local Tactical Sourcing and Supplier Management

Lead the Singtel Singapore Procurement team to:

• Identify and consolidate sourcing for Group Procurement for global strategic sourcing aligning timeline and strategy outcome;
• Manage and pro-actively lead procurement activities (sourcing, negotiation, award, contracting) and engagements for all local tactical sourcings with span of 2000+ suppliers;
• Be fully accountable for Singtel Singapore spend and savings target, with continued vision of driving scale across Group Procurement for strategic sourcing/vendors;
• Work alongside and ensure operational processing by Group Procurement meets the require sourcing SLA (cycle time of ?18 weeks) for local award and timely contracting renewal;
• Manage and own all Singtel SG local contracts and the supplier's performance.

Developing and Driving Singtel Singapore Sourcing Framework

Responsible for developing and managing Singtel SG sourcing strategy, framework, policies and processes, along with partnerships to support Singtel SG business model and financial operating plans.

Ensure all procurement objectives are met for Singtel SG including:

• Timely collation of strategic category sourcing to Group Procurement for their execution;
• Defined sourcing framework with Group Procurement to support local Singtel sourcing needs;
• Building close synergy between local Singtel SG Procurement team and Group Procurement.

Governance, Process improvement and Procurement Operations

Ensure operational support team by Group Procurement (Shared Services) meet the agreed SLAs, including PO processing and OLA creations within 1 Business Day per existing; and other procurement administrative matters.

Drive alignment and enforce governance to procurement policy throughout the procurement cycle.

Guided training programs and development activities for the development of knowledge base across the broader Technology team, to strengthen the overall capability of our stakeholders on sourcing activities & contractual management.

Lead & coach the team to identify, champion and drive continuous improvement relating to policies, supplier relationships and contracts price lists (& BOQ).

Engagement with Singtel Singapore Snr Leaderships (SLTs)

Single point of contact for Singtel Procurement in managing all key stakeholders lead (CIO SG, MD Networks SG, MD Enterprise, MD Customer Success, MD Customer Management & Marcom).

Build strong & regular stakeholder engagement with the SLTs and align sourcing strategy and key focus areas.

Lead the team to build strong positive stakeholder relationships and monitor such engagements, and being accountable for Procurement CSAT.

Plan and execute communications plans to ensure accurate and timely flow of information to internal stakeholders & leaderships.

Leadership Responsibilities of Singtel Singapore Procurement Team

Create a culture that strives to add value, reward initiative, promote talent and expand knowledge.

Coach and guide all members of this procurement team to ensure competent sourcing knowledge and HCO methodology.

With Group Procurement leaders, provide platform for constructive feedbacks and exchanges to elevate Procurement synergies and cohesiveness.

Manage the performance and development processes for Singtel SG Procurement team members.

Support and guide team members to meet their KPIs and career development plans.

Be champion role model and cultivate strong Company values (COMMIT) in driving YVS score.

Management Reporting and Sourcing Tracking

Establish cadence monthly/ quarterly reporting format and data to key SLTs.

Ensure structured execution for Singtel Singapore demand planning and pipeline status.

Ensure timely escalations when unable to resolve non-compliance / sourcing expiry.

Supplier Relationship Management

Own and manage supplier / partners relationship with Snr Exec & C-level for Singtel Singapore.

Key escalation point for procurement for vendors sourcing discipline and dispute resolution.

Align with Group Procurement in their effort in driving category cards and regional price book.

Skills for Success

• Bachelor's Degree in engineering, computer, business, commerce, accounting or law.
• At least 10-15 years of relevant work experience in procurement, Telecom or Technology industry.
• At least 5 years experience in procurement leadership role.
• Strong commercial background and business acumen and curiosity to think outside the box.
• Ability to communicate and present effectively.
• Possess a strategic focus with the ability to analyse, formulate and implement procurement strategies to reduce costs and drive change.
• Ability to contextualize data analytics into actionable sourcing insights.
• Excellent oral & negotiation skills.
• Ability to resolve contractual & commercial disputes.
• Demonstrated capability in sourcing management and cross functional BU understanding.
• Strong interpersonal skills and able to cultivate and develop strong team dynamics.
• Excellent organisational skills, ability to prioritise and manage competing priorities, including suppliers.
• Results orientated with an attention to detail and accuracy.
• Demonstrates Singtel COMMIT Values.
• Having a Coaching mindset and a MUST strong team leader with good interpersonal skills.
• Ability to influence multiple stakeholders from different functions, entities and priorities to yield optimal outcomes for the OpCos.
• Has confidence and competence in leading teams and working beyond defined job scopes and ambiguous situations.
• Good understanding of contractual rights and construct.
• Detailed knowledge of procurement system, flow and policies.