Senior/Customer Service Representative

Key Job Accountabilities:

1. Manage Customer production order releases inclusive weekend support if required.
2. Drive Customer Service Index to improve operational indices for customers.
3. Purchase Order Management: Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders, and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.
4. Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.
5. Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer requests/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.
6. Meet or exceed forecasted revenue. Ensure production and service billings are invoiced promptly with minimal debit/credit notes.
7. Handle shipping on inbound/outbound requests.
8. Make arrangements for customer visits and maintain good relationships with customers.

Required Qualifications:

1. Fresh Diploma (E3) and Degree (E4) graduate in any discipline.
2. 3 years of working experience in a sub-contractor environment preferred.
3. Strong Supply Chain background, experience in production planning.
4. Preferably experienced in the area of Customer Service & Planning in a manufacturing environment.
5. Friendly, patient, good interpersonal and communication skills.
6. Possess problem-solving capability.