Senior Customer Service Executive (Container Haulier Operations)

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Senior Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients, and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled.
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates.
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities.
4. Monitor job and provide timely updates for shipment, including updating of container details into system.
5. Advise customers on delivery schedule/inventory.
6. Maintain inventory report and undertake monthly closing of trucking jobs.
7. Assist in billing, issuance of debit notes, credit notes, and accruals.
8. Ensure proper documentation and filing of invoices and job sheets.
9. Assist in permit declaration for job orders when required.
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints.
11. Assist superior to implement improvement plans for the team.
12. Assist in ad-hoc quotation or commercial rates requests from customers.
13. Assist superior to gather data and perform reporting as and when required.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 years of experience in customer service/shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary.

Others Information:

1. Alternate Saturday.
2. 2 ways transport from Jurong East MRT.
3. Daily meal subsidy.
4. In-house gym & entertainment room.
5. Dental, medical, insurance benefits.

Summary of role requirements:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning
• 2-3 years of relevant work experience required for this role.
• Working rights required for this role.
• Expected salary: $2,900 - $3,600 per month.