Senior Coordinator, Air Freight Export

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 2-4 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred