Senior Consultant, Regional IT Operations (RIO) – Banking Industry

About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

1. Lead the continuous improvement of system operational processes with a focus on efficiency, quality, and scalability.
2. Drive the transition from Excel-based systems to ITIL-compliant processes, leveraging ServiceNow to standardize ITSM processes across teams.
3. Identify bottlenecks, inefficiencies, and areas for process automation or simplification.
4. Collaborate with key stakeholders, including business teams, IT infrastructure teams, and offshore counterparts, to ensure alignment of process changes and smooth execution.
5. Regularly report to senior management on the status of operational processes, improvements, and challenges.
6. Lead the planning, execution, and delivery of projects related to process improvement, ensuring timely and within-budget outcomes.
7. Ensure compliance with internal and external standards, including ITIL, and track KPIs to measure process performance and impact.
8. Provide guidance on the smooth handover of operational responsibilities to offshore teams, ensuring they are equipped with the knowledge and tools needed for success.
9. Prepare and manage knowledge transfer sessions to ensure process continuity.
10. Design and deliver training programs for the team on new processes, tools, and ServiceNow functionalities.
11. Offer post-implementation support to ensure the adoption of new processes and tools.
12. Maintain clear and accurate documentation of operational procedures, changes, and improvements.
13. Regularly provide progress reports, issue trackers, and roadmaps to senior leadership.

Requirements:

1. Bachelor's degree in any related field.
2. At least 5 years of experience in IT operations, process management, or project management within the financial services or banking industry.
3. Strong experience in managing ITIL-based service management processes and transitioning systems to a more automated environment.
4. Expertise in ITSM platforms, particularly ServiceNow.
5. Familiarity with Excel-based processes and tools, with the ability to transition to more sophisticated platforms and systems.
6. Solid understanding of ITIL principles, frameworks, and best practices.
7. Experience with process automation, tools for monitoring, and workflow management.
8. Proven track record in managing projects, including process improvement and system transition initiatives.
9. Strong proficiency in project management methodologies (Agile, Waterfall, etc.), and PMP/Prince2 certification is a plus.
10. Good communication skills in English is required. Additional Japanese skills is a plus (in order to liaise with Japanese speaking stakeholders and clients).
11. Strong leadership skills with the ability to motivate teams, manage change, and drive innovation.
12. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and regions.
13. Problem-solving mindset, able to tackle complex challenges and develop actionable solutions.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.