Senior/ Cloud Infrastructure & IT Service Management Consultant

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

As a Cloud Infrastructure Consultant with expertise in IT Service Management (ITSM) to design, develop, and maintain service workflows and processes on the BMC Helix platform. In this role, you will:

1. Manage and administer the ITSM platform, including:
1. Configuration and customisation
2. Workflow development
3. Integration with enterprise systems (cloud and on-premises)
4. Maintain and improve the Configuration Management Database (CMDB), ensuring data accuracy and service mapping.
2. Review, analyse and implement process improvements through:
1. Business analysis and requirements gathering
2. Implementation of ITIL processes (e.g., Service Request provisioning, Change Management)
3. Development of automation playbooks and integration with DevOps, SecOps and CloudOps tools to streamline workflow and reduce manual effort.
4. Conduct regular assessment of service management practices and performance.
3. Service Management and Operations:
1. Participate in regular infrastructure and system change reviews sessions
2. Act as liaison between service management team, IT teams and business stakeholders
3. Collaborate on defining and prioritising service management initiatives
4. Ensure effective communication and relationship management

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team:

1. Relevant experience in IT Service Management, particularly in managing ITSM platforms (e.g., BMC Helix), process frameworks implementation, and business analysis for workflow improvements.
2. Experience in ITIL processes and frameworks, with strong focus on Service Automation and Service Delivery optimisation.
3. Good understanding and working knowledge in one or more of the following:
1. Configuration, customisation and development of BMC Helix forms, integrations, workflow and platform administration
2. Business process analysis and requirements gathering
3. IT service management frameworks, such as ITIL and industry best practices
4. IT operations and service delivery concepts
5. Reporting and analytics tools
6. Project management methodologies
7. Process improvement and documentation
4. Professional certifications such ITIL v4 Foundation, ITIL Intermediate/Expert level certifications, BMC Helix certification or Business Analysis certification (e.g., CBAP) will be advantageous.
5. Good analytical, problem-solving, and troubleshooting skills.
6. Ability to manage multiple priorities and deliver results in a fast-paced environment.
7. Excellent verbal and written communication skills.
8. Ability to work collaboratively with cross-functional teams and stakeholders.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences. Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

1. Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
2. Promotion opportunities based on your capability and on-the-job performance.
3. A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
4. A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
5. Flexible dress code that empowers you to choose your appropriate outfit for the day.
6. A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.