Senior Clerk/Coordinator, Gateway (Air Freight)

POSITION SUMMARY

• Follow up pricing enquires from overseas and ad-hoc project inquiry.
• To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
• Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
• Support Pricing desk and Gateway arrangement.
• To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set strategy at area of control, create short term & long term plans for operational needs.
• Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
• Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
• Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
• Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
• Follow handling procedures established by the management.
• Monitor the operations performance on system and ensure the timeline fulfillment.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

Academic:

• GCE ‘O’ Level or above.

Experience & knowledge:

• Three (3) years relevant experience.
• Experience in the freight forwarding industry is required.
• Must be computer literate and able to prepare documentation quickly and accurately.

Attribute:

• Visionary leadership, human relations and communication skills.
• Problem-solving & decision-making.
• Detail oriented.
• Good communication skills.
• Must be fluent in English and local languages.