To develop and maintain the highest standard of quality in the catering / conference department and to ensure the profitability of the department. Maintaining a strong and efficient team while creating loyal and trustworthy staff who take pride in their work, thereby providing the highest level of service possible. Assist and follow up tasks as assigned by F & B management as deemed appropriate.
Responsibilities:
To actively solicit and book all types of catering business from various sources of leads.
To develop creative and attractive menu presentations for potential clients.
To respond to all telephone and walk in inquiries regarding catering space.
To maintain an active trace/follow-up system on all personal sales calls.
To coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
To conduct tours of the property with meeting planners and potential clients.
To negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.
To comfortably entertain appropriate clients.
To finalize all bookings maximizing all revenue potential by up-selling in all revenue producing areas.
To keep Director of Catering promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
To coordinate with other departments to ensure quality of guest satisfaction.