Senior Cards Operations Executive

We are seeking a Senior Card Operations Executive to oversee and enhance our credit and debit card operations, ensuring seamless transaction processing, dispute management, and regulatory reporting. This role is pivotal in optimizing settlement accuracy, managing chargebacks, and improving overall efficiency through automation and process innovation.

Job Description:

1. Transaction & Settlement Processing: Oversee daily MasterCard and Visa settlements, ensuring accuracy and timely reconciliation.
2. Dispute Resolution: Manage cardholder disputes, analyze chargebacks, and implement strategies to improve dispute recovery rates.
3. Suspense Account Monitoring: Ensure timely resolution and reconciliation of disputed transactions.
4. Installment Plan Management: Verify and process installment plans, refunds, and payments to merchants and customers.
5. Regulatory Reporting: Coordinate and submit monthly and quarterly reports with accuracy and compliance.

Requirements:

1. Degree Holder
2. At least 3 years’ experience in Visa & MasterCard dispute resolution process.
3. Excellent interpersonal and analytical skills.
4. Possess a strong sense of responsibility and commitment.
5. Problem solving skills with focus on process improvement.

Why Join Us?

1. Be part of a dynamic team driving process automation and digital transformation in card operations.
2. Work with robotic process automation (RPA) to enhance efficiency.
3. Collaborate with cross-functional teams to improve fraud prevention and dispute resolution mechanisms.

If you have experience in card operations, chargeback handling, settlement reconciliation, and process automation, we invite you to be part of our growing team. Apply now and help us transform the future of card operations!

* Please note that only shortlisted Candidates will be notified.