Senior Business Process & QA Specialist

√ Industry: Shipping Services Industry
√ Location: West
√ Working Hours: Monday – Friday, Office Hours
√ Good Remuneration Package

Process Management:

• Work with respective departments (Process Owner) to ensure that the overall process for the Company is efficient and effective.
• Manage process documentation flows to ensure that the processes for all departments are fully documented.
• Be the subject matter expert for business systems (AX, Cloud, etc.) and collaborate with IT to work on changes for system improvements.
• Be the neutral party in investigating and documenting the root cause of customer complaints and disputes.
• Manage the documentation of customer complaint reports to clearly document the root cause and corresponding improvement plan to address the root cause.
• Follow through and ensure effective implementation of changes to the improvement required by respective departments in solving issues identified.
• Be the neutral party in reviewing the issue and solution of improvement areas raised by respective departments in Improvement Potential System.
• Lead process re-engineering to reduce turnaround time for end-to-end processes and improve customer experience.

Quality Assurance:

• Develop, implement, and maintain quality management systems based on ISO standards - ISO 9001, ISO 14001, ISO 45001, and ISO 22000.
• Conduct regular audits to identify areas for improvement, non-conformities, and opportunities for enhancing quality processes.
• Stay up-to-date with the latest developments in ISO certifications, as well as industry best practices, and incorporate them into the quality management system.
• Lead the preparation of audits by external certification bodies, ensuring all necessary documentation is in place and readily accessible.
• Represent the company in quality-related matters with external stakeholders, including customers and regulatory bodies.

Requirements:

• Bachelor's degree in a relevant field (Quality Management, Business Management, Business Process Management, etc.); Advanced Diploma or certifications (e.g., Six Sigma, CQE) are a plus.
• Minimum of 3-5 years of experience in business process management and quality control, with primary focus on business process management.
• Strong understanding of business process management aspects.
• Strong understanding of ISO 9001, ISO 14001, ISO 45001, and ISO 22000 Standards, with the ability to interpret and implement their requirements effectively.
• Proven experience in managing quality control, driving continuous improvement initiatives, and fostering a culture of quality excellence.
• Proficiency in quality control methodologies and root cause analysis techniques.
• Familiarity with quality management software and tools.

Please send your updated CV to Jingyee.lim@peopleprofilers.com

We regret that only shortlisted candidates will be notified.