Senior Business Analyst

Job Description & Requirements

1. Laise with customers, users, and related stakeholders to understand their business needs.
2. Analyze business requirements and define system functions.
3. Create user stories and describe the input, output, and corresponding business processes.
4. Write down business scenarios, construct workflow diagrams, and prepare UI prototypes.
5. Work with UI/UX designers to improve user experience of UI design.
6. Collaborate with the development team to ensure they understand user stories clearly.
7. Work with testers to ensure all business scenarios are tested.
8. Standardize system configurations and prepare user guide and system configuration guide.
9. Present system functions to customers, users, and related stakeholders.
10. Analyze feedback from users or customers and prepare system improvements.
11. Manage relationships with the client and all stakeholders.
12. Assist with technical documentation.
13. Support and manage key accounts interfacing with internal and external customers.
14. Manage and implement medium-sized projects.
15. Oversee go-live and stabilization for new customer onboarding.

Job Requirements

• A minimum of 7 years of experience in business analysis or a related field.
• Hands-on experience in software development and implementation.
• Knowledge of cloud computing, SaaS, web applications, microservices, and system integration.
• Excellent written and verbal communication skills.
• Exceptional analytical and conceptual thinking skills.
• Solid organizational skills, including attention to detail and multi-tasking abilities.
• Able to work both independently and in a team environment.
• Domain knowledge of e-commerce and supply chain is a plus.
• Hands-on experience with supply chain solutions, especially warehouse management systems, is preferred.
• Experience in implementing and maintaining warehousing automation.
• Experience in handling EDI interfaces between supply chain-related applications, ERP, and warehousing automation solutions.